Frequently Asked Questions

What is OSRX?

OSRX is a PCAB-accredited 503A compounded pharmacy located in Missoula, Montana. We formulate medications for surgical vision correction, glaucoma management and myopia control. OSRX is an affiliate of biotech company Ocular Science®. Learn more. ​

How do I submit a prescription?

  • Prescriptions can be submitted via our OSRX Prescriber Portal, your practice's e-scripts (EMR) system or fax forms. The OSRX Prescriber Portal allows you to simply and easily submit, track and manage your prescriptions online. 
  • To begin prescribing, you must create an OSRX account. Click here to complete and submit your account form. Once received, an OSRX representative will promptly contact you to discuss pricing, ordering and to provide credentials to the OSRX Prescriber Portal. 

Where can I find fax order forms?

All prescription fax forms are located here.

Where do I fax my prescriptions?

Please fax all prescriptions to 866-515-0196.

 

Can I e-scribe prescriptions using my EMR system?

Yes. You can download our EMR instructions here. Please contact us at info@osrxpharmaceuticals.com if you have any trouble.

 

Can I email my prescriptions?

No. Due to HIPAA laws and regulations, to protect personal information of a patient, you must fax your completed prescription to 406-541-6267 or 406-493-0757. You can also submit prescriptions via your practice’s e-prescribing system (EMR). Click here for instructions

 

When can my patient expect their medication?

Upon receipt, prescriptions are processed and prepared for shipping by the end of the next business day. Once processed, medications are shipped – at no cost – to the patient via USPS Priority Mail (arrives in 2-5 days depending on location) or your facility (2-day FedEx). Expedited shipping is available for an added fee. If you have immediate needs, please contact us at (855) 466-1076.

 

When can patients contact OSRX to submit payment or check a prescription's status? 

Patients need to wait two business days following the submission of their prescription before contacting OSRX to check the status of their prescription or pay their bill. After that two-day processing period has passed, patients can pay for their medication quickly and easily online. We also accept payment via phone at (855) 466-1076. When necessary, our staff will attempt to contact patients up to three times via phone to confirm shipping addresses and/or request payment. 

 

How can patients pay for their medication?

Patients have the option to pay for their medication on our website -- click the Patient Payment button on top of the homepage -- or by calling our staff at (855) 466-1076. Online payment is the quickest and easiest of the two options -- patients simply enter their phone number, date of birth and payment amount (invoice number is not required). Patients should wait two business days following the submission of their prescription before contacting OSRX or paying online. This two-day grace period allows us to properly verify and enter the prescription into our system. We appreciate your understanding and cooperation.

 

Do you have patient information handouts?

Yes. You can find them on our Resources page (scroll to bottom) here.  

 

What are your hours of operation?

Our pharmacy is open Monday through Thursday from 7 a.m. to 7 p.m., and Fridays from 7 a.m. to 5 p.m. Mountain Standard Time. You can contact us by emailing info@osrxpharmaceuticals.com or calling (855) 466-1076. 

 

What is the cost of your formulations?

List pricing for all formulations can be found here, however, volume discounts are available.

 

Do you offer volume discounts?

Yes. Please contact us for more information at info@osrxpharmaceuticals.com

 

Are your formulations eligible for insurance reimbursement?

No. OSRX formulations are affordably priced to be cash-pay only. 

 

Are your medications FDA-approved?

OSRX compounded formulations are not FDA-approved. Our formulations are compounded with active pharmaceutical ingredients (APIs) from FDA-registered manufacturers.